Cancel Verizon FiOS
The ultimate cancellation nightmare - brace yourself for bundle offers and retention tactics
Reality Check
Verizon FiOS has the most aggressive retention department of any ISP. They will try every trick to keep you subscribed and paying.
No sign-up required • Free • Takes 50-90 minutes
💡 Pro Tips
- • Block out 2+ hours for this call - they will test your patience
- • Have your contract expiration date ready to dispute ETF claims
- • Say "I want to speak to someone who can cancel my service" repeatedly
- • Do NOT accept bundle offers - they reset your contract terms
- • Schedule equipment pickup for next business day
- • File a complaint with your state PUC if they are abusive or refuse
☎️ Phone Call Required
Verizon FiOS requires phone cancellation. Their retention department is notoriously aggressive.
📞 Call 1-800-837-4966Best times to call: 8-10 AM or 2-4 PM ET (avoid evening rush)
📞 Phone Script for Verizon FiOS
💡 Remember: Read through the script first, then keep it open during your call. Stay polite but firm - they're trained to keep you subscribed!
What to Expect from Verizon FiOS
📞 Multiple Retention Calls
Expect 3-4 different retention specialists, each trying to "save" your account.
📦 Bundle Bombardment
They'll offer triple-play bundles claiming huge savings but extending your contract.
💰 Fake ETF Claims
They may claim early termination fees apply even after your contract expired.
⏰ Delayed Cancellation
They'll try to schedule cancellation weeks in the future to charge more monthly fees.
* SoftExits provides guidance and preparation tools. You are responsible for the actual cancellation call. We are not affiliated with Verizon. File complaints with your state Public Utility Commission for unreasonable practices.
🚨 The Truth About Verizon FiOS Cancellation
🤫 What They Don't Want You to Know
- •Their retention specialists have quotas to meet and bonuses for keeping customers
- •They can process same-day cancellation but prefer to delay for more billing cycles
- •Equipment pickup can be scheduled immediately - delays are artificial
- •Bundle offers actually increase your total cost despite "promotional" pricing
🎭 Dirty Tricks to Watch For
- •Multiple retention specialist transfers hoping you'll give up
- •Claiming early termination fees apply after contract expiration
- •Bundle offers that sound like savings but increase your monthly bill
- •Scheduling cancellation weeks in the future for "billing system" reasons
- •Claiming only supervisors can cancel but they're all "unavailable"
⚖️ Your Rights
- •You can cancel without penalty after your contract expires
- •They must provide same-day cancellation upon request
- •You have the right to immediate equipment pickup scheduling
- •They must provide written confirmation of cancellation
Remember: You have the legal right to cancel any subscription. If they make it difficult, consider filing a complaint with your state's consumer protection agency.
* SoftExits provides guidance and preparation tools. You are responsible for the actual cancellation call. We are not affiliated with Verizon. File complaints with your state Public Utility Commission for unreasonable practices.