Cancel AT&T Internet
Prepare for bundle offers and equipment return complications
Reality Check
AT&T uses aggressive retention tactics and makes equipment return unnecessarily complex to keep charging monthly fees.
No sign-up required • Free • Takes 45-75 minutes
💡 Pro Tips
- • Have your account number and billing address ready
- • Ask for "cancellation department" not "customer service"
- • Refuse all bundle offers - they extend your contract
- • Schedule equipment return pickup immediately
- • Get email confirmation of cancellation and return shipping label
☎️ Phone Call Required
AT&T requires phone cancellation. Expect aggressive bundle offers and equipment return complications.
Best times to call: 8-10 AM or 3-5 PM CT (shorter wait times)
📞 Phone Script for AT&T Internet
💡 Remember: Read through the script first, then keep it open during your call. Stay polite but firm - they're trained to keep you subscribed!
What to Expect from AT&T
📦 Bundle Push
They'll aggressively push TV/phone bundles claiming savings but increasing your bill.
🏪 Store Return Claims
They'll claim equipment must be returned to a store. Demand prepaid shipping.
📋 Contract Confusion
They may claim promotional offers have extended your contract terms.
⏱️ Billing Delays
They'll try to delay cancellation by weeks claiming "billing cycle" requirements.
* SoftExits provides guidance and preparation tools. You are responsible for the actual cancellation call. We are not affiliated with AT&T. File FCC complaints for unreasonable practices.
🚨 The Truth About AT&T Internet Cancellation
🤫 What They Don't Want You to Know
- •They can cancel your service same-day but will claim it takes weeks
- •Equipment can be returned by mail - they prefer costly in-store returns
- •Retention specialists get bonuses for "saves" and bundle upgrades
- •They continue charging monthly fees until equipment is physically returned
🎭 Dirty Tricks to Watch For
- •Claiming equipment must be returned to a store (you can mail it)
- •Offering bundle "discounts" that actually increase your monthly bill
- •Scheduling cancellation 30+ days in the future for "billing cycle" reasons
- •Transferring you to sales instead of cancellation department
- •Claiming early termination fees on expired contracts
⚖️ Your Rights
- •You can cancel immediately after contract expiration without fees
- •They must provide prepaid return labels for equipment
- •You have the right to refuse promotional offers
- •They must confirm cancellation in writing if requested
Remember: You have the legal right to cancel any subscription. If they make it difficult, consider filing a complaint with your state's consumer protection agency.
* SoftExits provides guidance and preparation tools. You are responsible for the actual cancellation call. We are not affiliated with AT&T. File FCC complaints for unreasonable practices.